- Its websites
- Its Supplier Portals
- Its Service Provider Portals
- Its services (Clarity™ Global Trade Management Platform & Modules; Mobile Inspection Management, Load Tender x-Change, Ocean Freight Quote Management applications), with respect to:
- Collection and use
- Privacy rights
“Personal data” means any information relating to an identified or identifiable individual, such as name, an identification number or location data.
Information Collected Through the Website
The personal data collected through cookies is only used to recognize the user’s computer, to assist the user in navigating the website and to capture usage trends.
Visitors to the website are informed up front that they can opt out of the cookies through their web browser settings. The ClearTrack Website Privacy Statement applies regardless of the “Do Not Track” setting on the user’s browser.
With the user’s consent, we collect the personal data users provide us when they choose to interact with our website. This includes the user’s name, email address, username and/or password when filling out an online form or creating an account. This information is used to contact the user to provide services requested, or for account authentication purposes.
The ClearTrack website is intended for a general audience and does not knowingly collect personal data from anyone under the age of 13.
Privacy Practices of other Websites
ClearTrack has no control over the privacy policies of websites to which it links. To protect the integrity of its website, it encourages and welcomes feedback about linked sites (including if a specific link does not work).
Data Collected through the Supplier Portals and Service Provider Portals
In the course of its business activities, ClearTrack collects information that individuals provide during assessment of supply chains, with respect to due diligence procedures. This includes information that enables ClearTrack to perform services for its clients, such as questionnaire or survey responses, as well as the business contact information for the individual providing the responses. The individuals providing this information are responding to an inquiry by a particular client of ClearTrack, to whom they are a supplier or service provider. ClearTrack’s clients are responsible for ensuring the validity of consent from individuals providing responses to the questionnaires and surveys.
Data may be made available to other ClearTrack customers through the Supplier Portals or Service Provider Portals, in aggregate form, for the purposes of maximizing use and re-use of data in anonymized form. ClearTrack will never share personal data without consent.
Data Collected Through ClearTrack Services
ClearTrack’s web-based software and services collect personal data via email, SMS, telephone, web-based forms or other means of communication individuals choose to interact with ClearTrack. The information collected includes, as necessary, name, email address, username and password, IP addresses, location data, use of the service, usage data in relation to the services and other information relevant for the purpose of providing the services, specifically to:
- Process transactions with ClearTrack.
- Send emails about ClearTrack’s services or respond to inquiries.
- Send emails and updates about ClearTrack services, including newsletters.
- Provide support for ClearTrack services.
- Enhance or improve ClearTrack services.
- Monitor data and user activity to ensure compliance with contractual requirements.
- Perform any other function reasonably necessary to protect the security or proper functioning of ClearTrack services.
With express consent, ClearTrack may post personal testimonials in addition to other endorsements. If a registered user of the service has supplied their email address, ClearTrack may occasionally send an email to promote new features, solicit feedback or keep the user up to date with ClearTrack and its products.
Sharing of Personal Data
Whether collected through the website, the Supplier Portals, Service Provider Portals or ClearTrack services, personal data is never sold or disclosed without consent, except in the rare cases where it is required to do so by law. However, in the course of business, ClearTrack may hire third party individuals or organizations to help deliver our services. ClearTrack may also hire third parties to operate, maintain, repair, or otherwise improve or preserve files or systems.
In those cases, the third parties only process personal data collected by ClearTrack, on ClearTrack’s behalf, under ClearTrack’s written instructions, and/or under contractual arrangements containing specific clauses that demand the same level of security and protection of the personal data shared with them, as provided for by ClearTrack. All third parties engaged by ClearTrack are subject to this policy and to compliance monitoring in that regard.
Where ClearTrack is required by law to disclose personal data, the disclosure will only be done upon demonstrated lawful authority to do so and on the basis of legal advice. As permitted by law, ClearTrack may also access or disclose personal data when it is reasonable to believe that it is necessary to (i) enforce applicable terms of service, including investigation of potential violations; (ii) detect, prevent, or otherwise address fraud, security or technical issues; or (iii) protect the rights, property or safety of users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
Right To Access, Edit and Remove Your Data
Individuals may access, edit or remove their personal data by contacting ClearTrack directly at [email protected]
ClearTrack will ensure the accuracy of personal data and allow individuals the opportunity to correct their personal data upon request and as necessary. ClearTrack will also delete, upon request, any inaccurate personal data or personal data for which consent has been withdrawn.
An access request cannot be accepted if it puts the privacy of others at risk.
Access, correction, and deletion of personal data are provided for free, except where the request requires disproportionate technical effort (such as developing a new system or fundamentally changing an existing practice), or would be extremely impractical (for instance, requests concerning information residing on backup systems). In such cases, ClearTrack will charge a fee corresponding to administrative costs and provide justification for the fee.
If the access request relates to personal data stored by a client of ClearTrack, the request will be redirected to that client to respond to the individual.
While we will seek to address any request and resolve any complaint regarding this policy, other complaint mechanisms exist. ClearTrack informs individuals of those resources as relevant.
Security Measures for all Personal Data
ClearTrack applies necessary physical, technological and administrative measures to protect personal data at the level appropriate to its sensitivity. These include:
- Entry-exit registration of visitors.
- Secure areas for the protection of servers and devices.
- Use of SSL Certificates to protect users against unauthorized access.
- Policies governing the management and protection of personal data, made easily accessible and distributed to staff for implementation.
- Risk management plans, threat identification and mitigation measures.
Location of Data
ClearTrack stores and processes personal data on computers located in the United States. This means United States privacy laws apply according to where the information is stored. Wherever it stores personal data, ClearTrack ensures, through contractual clauses, that the information will be protected with a comparable level of safeguards.
Addressing Questions or Concerns
ClearTrack addresses questions and concerns through its privacy office. All queries regarding privacy at ClearTrack are directed to the data protection executive via email at [email protected] or via postal mail at:
ClearTrack Information Network, Inc.
Attn: Data Protection Executive
5301 Virginia Way, Ste. 110
Brentwood, TN 37027
ClearTrack makes every effort to respond in a timely and satisfactory manner.
Website Privacy Statement
This website privacy statement explains how your Personal Data is collected and used when you visit our website.
What Information Do We Collect?
You can opt-out of cookies through the privacy settings on your browser; however, that may disable some features of our website.
Interactions with Our Website
When you contact us through our website or fill out an online form, we collect the personal information you provide such as your name and email address.
How Do We Use Your Information?
We use Personal Data we collect to improve the website or, when you interact with the website, to respond to your requests, and to send you emails about our services and products.
If you do not wish to receive these notifications, you may unsubscribe by following the instructions at the bottom of any and all communications from ClearTrack. ClearTrack commits to follow and abide by international privacy laws by seeking express and unambiguous consent to use Personal Data when required by law.
How Do We Protect Your Personal Data?
Do We Disclose the Information We Collect to Outside Parties?
We never disclose your Personal Data unless it is with your consent or as authorized or required by law.
We may share your Personal Data only with our service providers to enable them to perform services related to the operation and maintenance of our website or for the purpose of sending you the information you have requested. To ensure they protect your Personal Data, we require all Service Providers to sign data protection agreements with ClearTrack. These agreements also prohibit the Service Providers to sell or share your Personal Data with other third parties.
How Can You Access or Modify Your Information?
You can submit a request to access, edit or remove your Personal Data that we collect and maintain by contacting us at [email protected] Please allow 30 days for any information modification or deletion requests to be processed.
Privacy Practices of Other Websites
We may include third-party links on our website to provide you with additional value. These linked sites have separate and independent privacy policies. We encourage you to read the privacy statements of each and every website that requests Personal Data from you. As we continually seek to protect the integrity of our website, we welcome any feedback about these linked sites (including if a specific link does not work).
Where We Keep Your Information
We store information in the United States through Sungard Availability Services that is EU-US Privacy Shield certified.
Questions and Feedback
We welcome your questions or comments about privacy. Please send any and all feedback pertaining to privacy to [email protected].